Smile Pill

Smile Pill
Mexico
Company Profile:
Smile Pill is an omnichannel agency with over 25 years of experience, specializing in driving client growth by effectively connecting them with their target audience through positive experiences.
25
years of experience
2024
The year our collaboration began
Context
At Smile Pill, they faced challenges related to time-consuming manual tasks, lack of traceability, and processes that involved multiple roles and were managed manually. With Flokzu, they have now optimized key processes like ticket processing and employee onboarding. This has allowed for greater centralization, traceability, and, most importantly, a significant reduction in time and resource consumption.

"Previously, ticket processing was done via email, causing losses and misplaced paperwork. Now, we have individual traceability for each ticket, knowing exact dates and follow-up details."
Marco Herrero - Organizational Development Manager
Achieved results
Traceability
"We processed over 3,000 tickets in the last three months, averaging 1,000 tickets per month. Previously, ticket processing was done via email, causing losses and misplaced paperwork. Now, we have individual traceability for each ticket, knowing exact dates and follow-up details."
Marco Herrero, HR Manager
Faster Response Times
“We reduced our response time, achieving immediate case responses.”
Marco Herrero, HR Manager
Centralization
Both ticket processing and onboarding are now managed centrally, ensuring that “all information is in one place, and everyone knows where to submit tickets.” Regarding onboarding, “four departments are automatically involved, assigned through Flokzu,” centralizing and streamlining the process.
Marco Herrero, HR Manager
Reporting
Accessing key data is essential for process improvement. “We generate two real-time reports, fed by Flokzu and integrated with Zapier,” allowing us to make quick, informed decisions.
Marco Herrero, HR Manager
Efficiency
By delegating manual and repetitive tasks to Flokzu, they achieved significant time and resource savings, optimizing their operational processes.
Automated communications
For processes involving more than 20 tasks and multiple employees, they implemented “10 automated emails based on different stages of the process,” saving time and freeing up staff from manual work.
Marco Herrero, HR Manager
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