Bidfood
Bidfood
Chile
Company Profile:
Bidfood is a food distributor catering to businesses of all sizes and is also the Foodservice division of Bidcorp, a global group with a presence on every continent.
2021
the year our collaboration began
+6000
customers
+500
employees
Context
Bidfood faced the challenge of organizing and streamlining its customer creation process, a task that until then involved paper forms and emails with Excel files. The solution not only offered a simple implementation but also provided immediate benefits, with public forms easily accessible to any salesperson, simplifying access and accelerating the client onboarding process.
"Many things within the company now work in a more organized way, with greater traceability and accountability from the people executing tasks across Bidfood. This has been made possible thanks to the implementation of Flokzu."
Results achieved
Efficiency across all areas
“Today, many departments at Bidfood use Flokzu in their processes. We started with the commercial department, but now all our recruitment processes go through Flokzu, as well as various processes related to master data management, product creation, asset management, fixed asset purchase authorizations, and many others... Flokzu has become the system that helps us organize the back office across all departments.”
Improved customer experience
“Flokzu has helped us significantly reduce management times across various stages of customer service. The public form has been invaluable in making the purchasing experience at Bidfood much simpler.”
Digital transformation
Before Flokzu, “When our salespeople needed to create a customer, they filled out a form by hand on-site, which would then be brought back to the office and transcribed into our system. In some cases, Excel forms were emailed and used as tools.”
Continuous improvement
“Implementing Flokzu allowed us to fine-tune certain processes within the company and quickly identify opportunities for process optimization, even before modeling them.”
Traceability and accountability
“Many things within the company now work in a more organized way, with greater traceability and accountability from the people executing tasks across Bidfood. This has been made possible thanks to the implementation of Flokzu.”
Quick Implementation
“The adoption of Flokzu was natural, and the benefits were quick to follow. The company began by assessing processes with its Business Intelligence team. ‘We worked on different processes, starting with the customer creation process and then moving on to product creation and many others, using an internal consulting approach to understand the flows.’ ‘Today, whenever there is a process that requires authorization or specific role definitions and task sequencing, we know Flokzu will be the system we use to manage it.’”
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