Crédito de la Casa
Crédito de la Casa
Uruguay
Company Profile:
Founded in 1993, Crédito de la Casa has experienced consistent growth throughout Uruguay. Since its beginning, the company has prioritized service excellence, grounded in human values for customer relations and ethical business practices.
2023
Year our collaboration began
+120
service points
+10.000
affiliated businesses
Context
In 2023, Crédito de la Casa was undergoing a transformation, implementing new projects and processes that highlighted the need for a tool to centralize information. Before Flokzu, data was neither updated nor stored in a single channel, making it difficult to track and complete processes. Today, Flokzu is used by the risk, administration, operations, and branch network teams.
“Many processes were left incomplete, and we struggled to keep track of them or close them out. We needed a tool that would give us up-to-date data and centralize all information in one place.”
Results achieved
Organization and flow
"We believe we are much more aligned now, and communication has become clearer across departments. The tool has given us a level of fluidity we didn’t have before."
Digital transformation
Before implementing Flokzu, the company relied on complex Excel spreadsheets and other tools for flexibility. "With Flokzu, we’ve maintained that flexibility but within a structured tool. Additionally, it provides workflow modeling, so tasks can be assigned to different teams. We also use Flokzu as a filter with authorization levels, so depending on the amounts involved, different teams review and approve cases."
Traceability
"Before Flokzu, many processes were left incomplete, and we struggled to keep track of them or finalize them."
Agility and time reduction
"With another company within the Santander group, we use this tool as the sole solution to track the status of each specific case. As a result, we’ve seen improvements of 20% to 30% compared to when we didn’t have it implemented."
Centralization
"Flokzu allowed all departments to participate and engage within a single tool, something we weren’t achieving before."
Access to key data
"By capturing 100% of the cases, we now have the data to see what we need to improve. It’s also helping us measure our response times, which we previously thought were fast but hadn’t identified properly."
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