PIM Capital - Flokzu

PIM Capital Fund Services

south africa & mauritius

Company Profile:

PIM Capital was launched in 2014 by the stakeholders of the Prime Financial Services Group in South Africa to meet the offshore fund requirements of wealth and asset managers, as well as independent financial advisors across Sub-Saharan Africa. Since then, the business has evolved to cater to clients in different jurisdictions across various fund structures and mandates.

2024

the year our collaboration began

+10

years of experience

Context

PIM Capital faced numerous challenges that led them to seek a BPM tool like Flokzu. The organization struggled with productivity, efficient working, poor customer experience, missing audit trails, and poor quality due to outsourced operations. In FY23, PIM Capital decided to transition from outsourced operations to in-house operations. When they started working with Flokzu, they prioritized the processes and operation areas, implementing internal processes first, followed by client-facing processes.

"We now have automated communications with clients and third-party vendors, a centralized database, and even interconnected processes—all managed on Flokzu. Our next target is to integrate everything with Flokzu and make it a centralized tool. "

Ishant Chhabra - Associate Director

Centralized database and documentation

"We have a centralized database. We have an interlinkage of processes on Flokzu and we have a document controller too."

Ishant Chhabra - Associate Director

Digital transformation

"Now we have a standardized workflow," which significantly improved consistency and efficiency across the board. The company also established a clear audit trail, enhancing compliance and governance.

Integration

The integration of Flokzu with other tools through APIs and webhooks has been a game-changer for PIM Capital. "Flokzu has a feature of API, REST API, where you can integrate your tools with Flokzu, enabling seamless approvals and payment processes.

Automated communications

"Through Flokzu we can share mails directly to clients, our third-party vendors, or whoever we need to."

- Ishant Chhabra - Associate Director

Continuous improvement

Flokzu's support team played a crucial role in their successful implementation and improvement. "There’s a 24x7 support team who helps us deal with any issues," ensuring smooth operations and continuous improvement.

What's next?

“Our next target is to integrate everything with Flokzu and make it a centralized tool”. Moreover, “PIM Capital has global businesses in Guernsey, Mauritius, South Africa. We have already implemented Flokzu in many processes in Mauritius, and we are currently in the implementation stage with South Africa business. Hopefully in six months we'll be implementing Flokzu in Guernsey business and within a year we'll be implementing Flokzu in Botswana business”.

Ishant Chhabra - Associate Director