Process Improvement – Ultimate Guide 2023

Process improvement guide

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In the realm of processes improvement, we often grapple with complex challenges. From deciphering the intricacies of workflows to identifying bottlenecks, we strive to refine and enhance each stage. It’s not just about reconfiguring individual processes but fostering a comprehensive mindset of continuous improvement.

The process improvement business approach is a transformative strategy that streamlines operations, maximizes efficiency, and elevates performance. But the key to unlocking its full potential lies in deploying the right resources — like Flokzu’s powerful process management software.

This guide outlines how leveraging tools like Flokzu, a cutting-edge cloud-based software, can catalyze your process improvement business efforts and drive optimal results.

What is process improvement?

It is a systematic approach that helps businesses enhance the efficiency and effectiveness of their operations. By analyzing their current processes, identifying areas for improvement, and making changes to streamline their activities, organizations can reduce costs, improve customer satisfaction, and drive growth.

Definition of Process Improvement

Business process management (BPM) is a methodology that supports process improvement by providing a framework for managing and optimizing business processes. It involves modeling, analyzing, designing, monitoring, and continuously improving processes to ensure that they align with business objectives and meet customer needs.

BPM can help organizations achieve process improvement by providing a structured approach to process optimization. By pinpointing and eradicating process constraints and inefficiencies, enterprises can elevate their operational prowess and small expenditures and bolster their competitive edge. BPM can also help companies identify new opportunities for growth and innovation by enabling them to explore new processes and ways of work process improvement. 

Successful procedural enhancements necessitate solid direction, dedication, and active participation across the entire corporate hierarchy. By incorporating Business Process Management (BPM) into their functional routines, firms can cultivate an environment conducive to perpetual advancement, thereby constructing a more agile, reactive, and market-competitive entity.

Benefits of Process Improvement 

Process improvement can bring many benefits to a business. Through refining and improving their operational processes, businesses can cut expenses, elevate product and service quality, boost operational effectiveness, and uplift customer contentment levels. Some of the main benefits of process improvement include:

  • Cost reduction: By identifying and eliminating waste, reducing errors, and improving efficiency, businesses can lower their operating costs and increase their profitability.
  • Improved quality: By optimizing processes, companies can reduce errors, defects, and rework, leading to better quality products and services that meet or exceed customer expectations.
  • Increased efficiency: By refining operational procedures, enterprises can diminish task completion durations, thus empowering them to augment productivity and better cater to the difficulties of their clientele.
  • Enhanced customer satisfaction: By enhancing quality and operational proficiency, enterprises can offer superior products and services, consequently fostering increased customer contentment and allegiance.
  • Competitive advantage: By persistently refining their procedures, enterprises can maintain a competitive edge, pioneer novel products and services, and swiftly adapt to the evolving dynamics of the marketplace.

Key Principles of Process Improvement

The key principles of process improvement are designed to guide organizations in their efforts to enhance their operations and achieve their strategic objectives. Here are some of the main principles that are essential for successful process improvement:

  • Focus on customer needs: The customer is the ultimate judge of a company’s success. Therefore, organizations need to identify their customer’s needs and preferences to optimize their processes accordingly.
  • Continuously analyze and measure: To identify areas for improvement, companies need to continuously analyze and measure their processes. This helps them identify bottlenecks, inefficiencies, and waste, allowing them to prioritize improvement efforts.
  • Empower employees: Employees are a valuable source of ideas for process improvement. Companies should encourage employees to identify opportunities for optimization, and empower them to implement changes that streamline their work and improve quality.
  • Adopt a systematic approach: Companies should adopt a structured methodology for process improvement, such as Six Sigma or Lean Management, to ensure that changes are made systematically and effectively.
  • Manage change effectively: Successful process improvement requires effective change management. Companies should communicate clearly with employees, provide training, and monitor progress to ensure that changes are implemented smoothly and sustainably.
  • Foster a culture of continuous improvement: Enhancement of procedures should not be viewed as a standalone task but rather as an ongoing endeavor. Businesses should cultivate an atmosphere supporting unceasing refinement, where personnel are inspired to explore innovative methods and perceive changes as prospects for growth.
Foster a culture of continuous improvement

Is automation required to improve a process?

Automation is not always required for process improvement, but it can be a powerful tool to streamline processes, reduce costs, and increase efficiency. Automation can be a powerful tool for eradicating tedious and recurrent duties, diminishing inaccuracies, and accelerating the culmination of procedures.

However, it is important to note that automation should not be the only solution for process improvement. Before implementing automation, companies should conduct a thorough analysis of their processes to identify opportunities for improvement. They should also consider the costs and benefits of automation, and whether the investment in automation will provide a sufficient return on investment.

If the organization wants to move forward with process automation, Flokzu is a great option, because it provides a powerful and easy-to-use platform for managing and optimizing business processes. With Flokzu, enterprises have the ability to mechanize their operational flow, diminish the burden of manual responsibilities, and enhance the effectiveness of their business procedures.

Flokzu offers a visual interface that enables users to model and optimize their processes easily. This facilitates the swift recognition of stumbling blocks, operational inadequacies, and potential zones for enhancement. Additionally, Flokzu’s platform allows companies to integrate with other systems, such as CRM or ERP, enabling the automation of end-to-end processes.

Moreover, Flokzu is a cloud-based platform, which means that companies can access their processes from anywhere, at any time. This makes it easy to collaborate with remote teams and manage processes across multiple locations.

Why is process improvement important?

In the contemporary business environment, process improvement has emerged as a paramount driver for operational excellence. As we delve into the topic, we explore why process improvement strategies and process improvement goals are indispensable for business success.

By harnessing these strategies and focusing on these goals, businesses can elevate their productivity, minimize waste, and maximize efficiency, ensuring they remain competitive in the market. Therefore, the importance cannot be overstated in the contemporary business world.

The Importance of Efficiency and Effectiveness

Efficiency and effectiveness are two key factors that are closely related to process improvement. Efficiency pertains to the competency to perform a task most cost-effectively, with the least squandering of time, exertion, or resources. Conversely, effectiveness denotes the capacity to reach a sought-after result or objective.

Process improvement aims to optimize both efficiency and effectiveness. 

By streamlining processes, reducing waste, and eliminating unnecessary steps, organizations can improve their efficiency, allowing them to achieve more with fewer resources. This may lead to financial conservation, heightened output, and more optimal utilization of assets.

Simultaneously, enhancing processes can boost the efficiency of corporate functions. Through process optimization, businesses can improve product or service quality, minimize mistakes, and augment client contentment. This may result in amplified client devotion, increased revenue streams, and an improved standing.

Efficiency and effectiveness are closely interrelated in the context of process improvement. Improving efficiency often leads to improved effectiveness, and vice versa. By optimizing processes to achieve both efficiency and effectiveness, organizations can create a more agile, responsive, and competitive organization that is better equipped to achieve its strategic objectives.

Efficiency example

Let’s consider a procurement process where a company needs to purchase supplies from a vendor. The procedure entails several stages, including recognizing the necessity for resources, acquiring estimates from suppliers, choosing a vendor, dispatching an acquisition request, accepting the provisions, and completing the transaction.

By using Flokzu to automate and measure the procurement process, organizations can track key performance indicators (KPIs) to monitor and improve efficiency. 

For example, Flokzu can track the Cycle time: the time it takes to complete the procurement process from start to finish. Flokzu can be used to automate the process and track the time it takes to complete each step, allowing organizations to identify bottlenecks and optimize the process flow to reduce cycle time.

Effectiveness example

Consider a loan application process, where customers fill out an online application form to apply for a loan. The form collects personal information, financial information, and other relevant details required for loan processing.

In this scenario, errors in the loan application form can lead to delays, errors, or even the rejection of the loan application. By using Flokzu forms validations, organizations can improve the effectiveness of the loan application process by ensuring that the information collected is accurate, complete, and consistent.

For example, Flokzu forms validations can be configured to require specific formats for fields such as social security numbers, phone numbers, and addresses, ensuring that the information entered is accurate and consistent. Additionally, Flokzu forms validations can be configured to require specific fields to be completed before the form can be submitted, preventing incomplete or missing information from being submitted.

By using Flokzu forms validations, organizations can reduce the likelihood of errors in the loan application form, leading to faster processing times and a better customer experience. This could lead to enhanced client gratification, a rise in approved loans, and improved status for the company.

Flokzu forms validations

The Link Between Process Improvement and Customer Satisfaction

A potent correlation exists between the enhancement of processes and the satisfaction of customers. In fact, process improvement is often used as a means to enhance customer satisfaction by optimizing the delivery of products or services.

When businesses focus on process improvement, they often analyze their current processes and identify areas where they can improve the efficiency, effectiveness, and quality of their operations.By refining their operations, companies can provide top-notch products or services that fulfill and surpass the anticipated consumer demands, culminating in advanced client happiness.

For example, streamlining a company’s product dispatching system can result in quicker, more precise delivery, thus elevating customer contentment and fostering loyalty. Similarly, a business that improves its customer service process can provide better support, leading to more positive customer experiences.

Moreover, process improvement can also help businesses reduce the likelihood of errors, defects, and customer complaints. By optimizing processes, businesses can reduce the risk of errors and defects in their products or services, leading to fewer customer complaints and higher levels of customer satisfaction.

The Importance of Process Mapping

Process mapping is a vital step in process improvement, as it provides a visual representation of a process, capturing its various components, including tasks, decision points, inputs, outputs, and the flow of information. For business users, understanding the importance of process mapping is essential for successfully improving and optimizing processes. 

Communication

Process maps serve as a common language for all stakeholders involved in a process. They provide clarity on how the process works, who is responsible for each task, and how the different tasks are interconnected. This shared understanding facilitates better communication, collaboration, and decision-making, enabling teams to identify and address process issues more effectively.

Standardization

Process mapping helps establish standard operating procedures (SOPs) for processes, ensuring that everyone follows the same steps and guidelines. Standardization leads to consistency, which in turn reduces errors, rework, and variability in process outcomes. This culminates in heightened effectiveness, superior quality, and increased client contentment.

Automation

Process maps provide a clear blueprint for the implementation of automation technologies in a Business Process Management Suite, with a process engine capable of interpreting the model, assigning tasks, evaluating conditions, raising alerts, sending emails, etc. 

By visually identifying repetitive, manual, or time-consuming tasks within the process, organizations can pinpoint areas where automation can be applied to reduce labor costs, increase efficiency, and minimize errors.

Knowledge management

Process maps serve as a repository of organizational knowledge, capturing the intricacies of how work is done. This knowledge is invaluable for training new employees, supporting process improvement initiatives, and maintaining consistency in operations, even when key personnel leave or roles change. Additionally, process mapping enables organizations to identify best practices and areas for innovation, fostering a culture of continuous learning and improvement.

Process improvement methodologies

There are several process improvement methodologies that help a different kind of organization to streamline their operations, reduce waste, and ultimately, increase efficiency and effectiveness. Let me introduce you to what we consider the main six.

Lean manufacturing

Lean process improvement methodology eradicates inefficiencies and non-essential activities within a procedure. Its main objective is to generate increased value for clientele while utilizing minimal resources. By pinpointing and eliminating impediments, repetitive actions, and superfluous steps, organizations can elevate their efficacy, minimize expenses, and augment client contentment. The Lean approach often uses tools like the 5S system, value stream mapping, and continuous improvement through Kaizen.

Six Sigma methodology

Six Sigma is a systematic strategy that focuses on enhancing the efficiency of processes by diminishing variations and flaws. Employing a well-defined problem-solving framework known as DMAIC (Determine, Evaluate, Investigate, Boost, and Regulate), this method identifies and eradicates the root causes of inconsistencies and inaccuracies. Six Sigma also emphasizes the importance of statistical analysis to make data-driven decisions.

Business Process Reengineering

Business Process Reengineering (BPR) entails radically transforming processes to accomplish remarkable enhancements in efficiency, expense, excellence, and customer service. Unlike incremental improvement methodologies, BPR requires organizations to rethink their existing processes from the ground up and develop radically new ways of operating. BPR is often applied when a business faces significant challenges or needs a complete transformation.

Total Quality Management (TQM) 

TQM is an all-encompassing managerial strategy that concentrates on perpetually enhancing products, services, and operations to surpass customer requirements. It fosters an environment of excellence which incorporates every member of the organization, spanning from the upper echelons of management to those working directly with customers. TQM incorporates various tools and techniques, including quality circles, benchmarking, and root cause analysis, to drive continuous improvement.

Agile

Although Agile methodology originated in software development, its principles can be applied to process improvement in various industries. Agile underscores adaptability, teamwork, and a client-focused approach. It entails the simplification of intricate projects into more accessible, smaller assignments and employs iterative loops for making step-by-step enhancements. Agile fosters a malleable environment that enables institutions to swiftly adapt to shifts in client preferences, marketplace dynamics, and technological advancements.

Business Process Management

Let’s see it in detail in the following sections.

The continuous process improvement cycle

The continuous process improvement cycle is a fundamental concept in business process management (BPM) and it is completely aligned with the process improvement approach. We can see the continuous process improvement cycle from a BPM perspective in four stages:

  1. Plan (Model): In this stage, the process to be improved is defined, and objectives and targets for improvement are set. A project plan is created for the improvement effort.
  2. Do (Execute): In this stage, the improvements identified in the planning stage are implemented in the process. Changes are examined and verified to confirm that they accomplish the intended results.
  3. Check (Measure): In this stage, the performance of the improved process is measured and analyzed to determine whether the improvements have achieved the desired results. This stage includes collecting and analyzing data on process performance, identifying any issues or gaps, and determining whether the process meets the established objectives and targets.
  4. Act (Improve): In this stage, based on the results of the check stage, appropriate actions are taken to standardize and stabilize the process, or to plan for further improvements. This stage includes implementing process controls, documenting changes, and continuously monitoring and improving the process over time.

By following these four stages of the continuous process improvement cycle, organizations can optimize their business processes and achieve their strategic objectives. The process cycle offers a systematic and evidence-based methodology for enhancing operations, allowing organizations to uncover potential growth areas, execute modifications, and evaluate the influence of these adjustments on process efficiency.

Methodology for process automation

When considering process improvement methodologies that can be combined with automation, Business Process Management (BPM) stands out as the most useful approach. BPM focuses on understanding, analyzing, and improving an organization’s business processes, with the ultimate goal of optimizing efficiency, effectiveness, and adaptability.

There are several reasons why BPM is particularly suited to process automation:

  • Holistic approach: BPM takes a comprehensive view of an organization’s processes, considering the interdependencies and connections between different processes. This holistic approach allows for a more effective integration of automation technologies, ensuring that the automated processes work seamlessly with the rest of the organization’s operations.
  • Process mapping and analysis: A key aspect of BPM is mapping and analyzing processes to identify areas for improvement. This includes the documentation of process steps, inputs, outputs, and involved parties. This detailed understanding of processes is crucial when implementing automation, as it provides a clear blueprint for designing and configuring automated solutions.
  • Integration with technology: methodologies for process improvement often incorporate the use of technology and software tools like Flokzu to model, analyze, and manage processes. This focus on technology makes BPM well-suited for incorporating automation solutions into process improvement efforts.
  • Continuous improvement: BPM emphasizes the importance of continuous improvement, monitoring, and evaluation of processes. This systematic method guarantees that the automated systems stay current, productive, and potent, even as the company and its surrounding context evolve.
  • Scalability: BPM is designed to be scalable, making it easier to apply automation incrementally, starting with smaller, simpler processes and gradually expanding to more complex ones. This allows organizations to learn from early automation efforts, refine their approach, and steadily increase the impact of automation on their overall operations.

Using a no-code BPM Suite

A no-code BPM suite like Flokzu is highly relevant for implementing the continuous process improvement cycle. Flokzu provides a powerful, flexible, and user-friendly platform for managing and optimizing business processes, making it an ideal tool for implementing process improvements.

Flokzu’s no-code methodology simplifies the execution of process enhancements for non-technical users, eliminating the requirement for coding or programming abilities. This enables organizations to leverage the expertise of their teams and empower them to implement changes that streamline their work and improve quality.

Flokzu’s visual interface allows users to design and optimize processes easily, making it possible to identify bottlenecks, inefficiencies, and areas for improvement quickly. Moreover, Flokzu provides features such as real-time process monitoring, advanced analytics, and reporting capabilities, making it easy to track process performance and measure the impact of process improvements. This enables organizations to continuously monitor and improve their processes over time, following the continuous process improvement cycle.

Agility and speed

Agility and speed are crucial in the process improvement cycle, and at Flokzu BPM Suite, we understand their significance in today’s fast-paced business environment. Our platform is designed to help organizations capitalize on these elements and optimize their processes effectively. Here’s why agility and speed are essential in the process improvement cycle when using Flokzu BPM Suite:

  1. Competitive advantage: Flokzu BPM Suite empowers organizations to stay ahead of their competitors by rapidly identifying areas for improvement, implementing changes, and realizing benefits through agile process improvement initiatives.
  2. Faster time to market: By leveraging the speed and efficiency of Flokzu BPM Suite, organizations can bring products and services to market more quickly, seizing opportunities and catering to customer needs effectively.
  3. Increased responsiveness: Flokzu BPM Suite enables organizations to adapt to changing customer needs and expectations swiftly, ensuring the consistent delivery of high-quality products and services that align with market demands.
  4. Enhanced learning and innovation: Speedy and agile process improvement initiatives facilitated by Flokzu BPM Suite foster a culture of continuous learning and innovation, allowing organizations to identify new opportunities for growth and adapt to evolving market conditions.
  5. Reduced risk: With Flokzu BPM Suite’s agility, organizations can respond quickly to risks and challenges, minimizing potential negative impacts on business operations.
  6. Cost savings: Flokzu BPM Suite helps organizations quickly identify and address inefficiencies in their processes, resulting in significant cost savings and more streamlined operations.
  7. Employee engagement and satisfaction: By utilizing Flokzu BPM Suite’s agile and speedy process improvement capabilities, employees can see the tangible results of their efforts, leading to a more empowered and engaged workforce that contributes to the organization’s success.

Continuously Monitor and Improve

Continuous monitoring is a crucial aspect of process improvement. Monitoring ensures that a process is performing optimally and helps identify any deviations or inefficiencies that need to be addressed. For a business user, understanding the importance of continuous monitoring, along with the concept of Key Performance Indicators (KPIs), is essential for achieving and maintaining process excellence. The cycle is: 

Continuously Monitor and Improve
  1. Performance assessment: Regular monitoring allows you to evaluate the performance of a process against predefined benchmarks, goals, or standards. By measuring performance, you can determine whether the process is meeting expectations, and if not, identify areas where improvements are needed.
  2. KPI tracking: Key Performance Indicators (KPIs) represent measurable values that aid in monitoring a process’s efficacy. KPIs are tailored to each process and ought to be in harmony with the overarching aims and objectives of the organization. Continuous monitoring of KPIs ensures that you stay focused on what’s most important for process success and quickly detect any deviations from the desired performance levels.
  3. Identification of trends and patterns: Persistent surveillance facilitates the recognition of evolving tendencies and regularities in the performance of processes across a timeframe. This can help you spot potential issues, such as bottlenecks or inefficiencies, before they escalate into significant problems. Additionally, monitoring can reveal areas where process performance is consistently strong, providing insights into best practices that can be replicated in other processes.
  4. Continuous improvement: Monitoring the process on an ongoing basis supports a culture of continuous improvement. It encourages teams to be proactive in identifying and addressing inefficiencies, leading to incremental enhancements that drive process excellence. Continuous improvement also fosters innovation and adaptability, enabling organizations to stay ahead of market demands and competition.
  5. Accountability and transparency: Continuous monitoring promotes accountability by providing visibility into process performance and ensuring that individuals and teams are held responsible for their roles in the process. This transparency encourages a more collaborative and responsible approach to process management, leading to better outcomes.

In conclusion, enhancing processes is a crucial component of organizational triumph in the contemporary competitive corporate landscape. Organizations can refine their operations by fostering an environment that promotes constant betterment, curtail redundancy, boost client contentment, and spur expansion. To achieve process excellence, it is essential to understand various process improvement methodologies and apply the best for your business (such as Lean, Six Sigma, Business Process Management (BPM), etc.)

Potent process enhancement commences with a distinct comprehension of the currently established processes, which can be realized through process mapping. This visual representation of processes enhances communication, standardization, automation, and knowledge management, setting the foundation for successful improvement initiatives. Once processes are mapped and understood, organizations can identify areas for improvement and apply relevant methodologies to optimize efficiency and effectiveness.

Key Performance Indicators serve a pivotal function in process betterment by supplying measurable data points that aid in monitoring and evaluating the efficiency of processes. Some no-code BPM Suites like Flokzu, provide these KPIs out of the box, so you can continuously monitor your KPIs from day one. This guarantees that performance aberrations are pinpointed and tackled promptly, fostering a forward-thinking strategy to process governance. Routine surveillance also promotes answerability and openness, inspiring teams to assume responsibility for their positions within the process and to work cooperatively towards betterment.

Integrating automation tools, like Flokzu BPM Suite equipped with a process engine adept at understanding and implementing the process model, in addition to RPA and AI elements, can amplify process enhancement endeavors by cutting down labor expenses, lessening mistakes, and boosting productivity. By combining process improvement methodologies with automation, organizations can achieve significant performance gains and maintain a competitive edge.

In essence, process enhancement aims to cultivate an environment of ongoing learning and inventiveness, where teams feel emboldened to spot chances for advancement and adapt to shifting market scenarios. By dedicating resources to process improvement, organizations can fine-tune their operations and establish a robust base for sustained prosperity and adaptability amidst transformations.

FAQs

What is in process improvement?

Process improvement is an organized approach that evaluates current business practices, identifies inefficiencies, and redesigns operations for enhanced performance. It’s a strategy that leverages the principles of quality and process improvement to boost efficiency, cut costs, and enhance customer satisfaction. At its core, process improvement is akin to a system improvement process, as it aims to refine the overall workflow system, ultimately driving the organization towards sustained growth and success.

What are examples of process improvements?

Examples of process improvements may span various sectors and functions. One instance could be streamlining the procurement process to reduce delivery times and costs. Another example might involve refining customer service workflows for enhanced satisfaction. The Business Process Improvement Support (BPIS) can also be an integral part of this, serving as a strategic approach to analyze, redesign, and automate business processes. This ultimately increases efficiency, minimizes errors, and drives overall organizational performance.

What are process improvement techniques?

Process improvement techniques are methods applied to enhance business operations. They include Lean, which emphasizes waste elimination and efficiency; Six Sigma, focused on reducing variability and errors; Business Process Reengineering, which radically redesigns workflows for dramatic improvements; and Kaizen, which fosters a culture of continuous, incremental changes. These process improvement techniques are employed to refine operations, decrease expenditures, augment productivity, and ultimately elevate the comprehensive quality and effectiveness of a business enterprise.

What is good process improvement?

Good process improvement involves a systematic approach that identifies, analyzes, and refines existing business operations to increase efficiency and effectiveness. A process improvement framework is often applied to guide these efforts, providing structured steps for identifying problem areas, setting improvement goals, developing solutions, and implementing changes. Effective process improvement results in enhanced quality, decreased costs, improved customer satisfaction, and a more efficient and productive business environment.

What are process improvement goals?

Process improvement goals are targeted outcomes that aim to enhance business operations and performance. These goals often include reducing process variation and waste, increasing efficiency and productivity, improving quality, and enhancing customer satisfaction. They form a critical component of a business improvement plan, providing a clear direction and measurable objectives for process enhancement efforts. By aligning these goals with overarching business strategies, organizations can drive meaningful and sustained improvement in their operations.

What are the 4 improvement strategies?

The four improvement strategies commonly recognized in business are process simplification, technology integration, benchmarking, and innovation. Process simplification seeks to streamline operations and eliminate unnecessary steps. Technology integration leverages digital tools to automate and enhance processes. Benchmarking involves comparing your business against industry leaders to identify areas for improvement. Lastly, innovation encourages creative problem-solving and introducing new methods or ideas. These strategies offer different paths toward achieving efficiency and performance enhancement.

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Sobre el autor

Juan Moreno

Juan Moreno

I have been an entrepreneur, founder, and investor in tech companies since 2001, with a B2B vision and a focus on innovative technologies. What do I talk about? I concentrate on applied computer technology as a tool for efficiency and effectiveness in real organizations. In particular, I specialize in the digitalization and management of business processes, involving aspects of process automation, artificial intelligence, and no-code tools. I always apply a pragmatic approach, prioritizing the effective application of technologies in real businesses. My background: I am a Computer Engineer, with a PhD in Software Engineering and an MBA. I have been a university professor since 2002, currently teaching undergraduate, postgraduate courses, and giving lectures. As an entrepreneur, I founded 5 technology companies and am an angel investor in others. I am a recipient of the National Innovation Award, with dozens of academic publications and two books. My role at Flokzu: I currently serve as the Chief Strategy Officer, where I am responsible for the medium and long-term strategy of the product and the company. Part of my role is to evaluate technological trends and their incorporation to ensure that Flokzu becomes increasingly useful to our clients. It also involves understanding the reality and needs of our customers to ensure a perfect fit with what Flokzu offers. Finally, my job also includes evangelizing the discipline of Business Process Management and no-code technologies worldwide through publications, conferences, workshops, or complete courses.

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