Enhancing Total Quality Management (TQM) with the Power of Business Process Management (BPM)


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Quality management has always been the cornerstone of successful businesses. However, in today’s highly competitive business environment, enhancing Total Quality Management (TQM) with the power of Business Process Management (BPM) can provide a significant competitive advantage. By integrating these two powerful strategies, businesses can streamline their operations, reduce costs, and improve customer satisfaction.

As a Business Process Automation expert, I’ve seen first-hand the transformative power of integrating TQM and BPM. When effectively implemented, this integrated approach allows businesses to achieve operational excellence, whilst continuously improving and adapting their processes to meet evolving business needs and market demands.

BPM goes beyond traditional automation, offering a holistic approach to managing and improving business processes. It not only automates repetitive tasks but also provides valuable insights into process performance, enabling businesses to make informed decisions based on real-time data.

Understanding Total Quality Management (TQM)

Total Quality Management is a management approach that emphasizes continuous improvement in all aspects of an organization’s operations. It focuses on meeting customer needs and enhancing their satisfaction. TQM involves every department and every employee, fostering a culture of quality assurance and improvement.

Some of the key principles of TQM include customer focus, employee involvement, process approach, and continuous improvement. However, despite its benefits, implementing TQM can be a complex task, requiring significant changes in organizational culture and processes.

This is where BPM comes in. By automating and optimizing business processes, BPM can support the implementation of TQM, making it easier for businesses to achieve their quality objectives.

The Role of Business Process Management (BPM) in TQM

Business Process Management is a discipline that focuses on improving corporate performance by managing and optimizing a company’s business processes. It can be described as a “process optimization process.” It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach.

By using BPM, businesses can automate their processes, reducing the chances of errors and improving efficiency. Moreover, BPM provides valuable insights into process performance, allowing businesses to identify areas for improvement and make data-driven decisions.

As such, BPM can enhance TQM by providing the tools and methodologies needed to streamline processes, reduce waste, and improve quality. This not only supports the implementation of TQM but also boosts its effectiveness, helping businesses to achieve their quality goals faster and more efficiently.

Enhancing TQM with BPM: A Practical Approach

So, how can businesses practically enhance TQM with the power of BPM? The first step is to identify the key processes that need improvement. This could be anything from order processing and customer service to production and delivery. Once these processes have been identified, they can be mapped out and analyzed to identify any inefficiencies or bottlenecks.

Next, these processes can be automated using a BPM tool like Flokzu. This not only improves efficiency but also reduces the chances of errors, enhancing the overall quality of the process. Moreover, Flokzu provides real-time insights into process performance, allowing businesses to continuously monitor and improve their processes.

Finally, businesses must foster a culture of continuous improvement. This involves regularly reviewing and updating processes, and encouraging employees to contribute their ideas for improvement. By doing so, businesses can ensure that their TQM efforts are sustained and effective in the long term.

For businesses looking to enhance their TQM efforts with BPM, Flokzu offers affordable and flexible pricing plans to suit every business size and type.


Enhancing Total Quality Management with the power of Business Process Management can provide significant benefits for businesses. Not only does it help businesses streamline their operations and reduce costs, but it also improves customer satisfaction by ensuring that products and services meet the highest quality standards.

By integrating TQM and BPM, businesses can create a culture of continuous improvement, where every process is continually reviewed and optimized to meet evolving business needs and market demands. This not only boosts operational efficiency but also drives business growth and success.

If you’re interested in harnessing the power of BPM to enhance your TQM efforts, why not schedule a free demo of Flokzu today? Our team of experts will be happy to show you how our solutions can support your business goals.

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Sobre el autor

Picture of Manuel Gros

Manuel Gros

CEO of Flokzu. Passionate about innovation and entrepreneurship. Bachelor's in Communication with a Master's in Entrepreneurship and Innovation. Completed an intensive entrepreneurship program at the University of California, Berkeley. With over a decade of experience in the digital business world, he has worked in both B2B and B2C environments. He has worked across various sectors, such as SaaS, e-commerce, ride-hailing, and fintech. University professor specialized in digital transformation.

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