Bank Retirement and Pension Fund of Uruguay


Bank Retirement and Pension Fund of Uruguay

Client Profile:

The Bank Retirement and Pension Fund of Uruguay, is part of the Uruguayan Social Security System and provides the affiliated collective with disability coverage, old age and survival risks, unemployment, sickness allowance, and economic health benefits, supported by the principles of intergenerational solidarity and developed within the framework of a pay-as-you-go system with collective capitalization.


The year our collaboration began


active users


passive users


The goal for 2018 was to incorporate in INTEGRADOC (now called Flokzu on-premise) all the folders of administrative procedures as an evaluation of the tool. After the success of this first experience in 2019, the affiliates' files were incorporated. At the same time, the systems for purchases, medical expertise, and sickness benefit processes were also developed. Our tool's low-code and no-code features were vital to the agility in the initial definition of these processes, their evolution, and subsequent adjustments that were naturally necessary.

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Results achieved

Digital transformation

successful transition from paper to digital. The Bank could keep its administrative processes running almost without interruption when there was no possibility of exchanging physical documents.

Time reduction

Undoubtedly, there is a consensus in the organization that process times were significantly reduced after digitalizing their processes.


Thanks to this tool, it was possible to work remotely during the pandemic without any damage to any of the parties.

More success stories

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